Queue Name

This block directs the call to a specific queue (callSetName).

Properties	Values	Description
Queue name	String	The name of the queue to which the current call is to be directed. Note Queue names should not be longer than 32 characters. This must be a valid queue name for the tenant, so spelling is critical but queue names are not case sensitive. You can select the queue name from a drop-down list of available queues in the tenant. This list is refreshed every time you select the block. If a new queue is added while you are editing the block, to see the added queue, select another block or select the Flow editor background and then reselect the Queue block. If a queue is removed from the tenant and the value is currently being used as the queue name, the value remains as the selected value, until you manually change it. You are not restricted to the values provided in the drop down list, so you can use an expression as the selected value.

Properties

Values

Description

Queue name

String

The name of the queue to which the current call is to be directed.

Note

Queue names should not be longer than 32 characters.

This must be a valid queue name for the tenant, so spelling is critical but queue names are not case sensitive.

You can select the queue name from a drop-down list of available queues in the tenant. This list is refreshed every time you select the block. If a new queue is added while you are editing the block, to see the added queue, select another block or select the Flow editor background and then reselect the Queue block.

If a queue is removed from the tenant and the value is currently being used as the queue name, the value remains as the selected value, until you manually change it. You are not restricted to the values provided in the drop down list, so you can use an expression as the selected value.