Comparison with CallData object
The following table lists the CallData object properties and shows which of the new model for MCS media objects they are compatible with.
|
CallData property name |
Accessibility |
Compatible with |
Comments |
|---|---|---|---|
|
AccountName |
Read/Write |
CallbackCall.AccountName EmailCall.AccountName VoicemailCall.AccountName |
Extended to support multiple accounts per call. |
|
AddSkill |
Write |
CallbackCall.RoutingProperties.Skills.Add EmailCall.RoutingProperties.Skills.Add EmailCall.RoutingProperties.Skills.Add |
|
|
AgentAvailableRoutingMode |
Read/Write |
N/A |
Unsupported |
|
AgentBusyRoutingMode |
Read/Write |
CallbackCall.RoutingProperties.RoutingMode EmailCall.RoutingProperties.RoutingMode EmailCall.RoutingProperties.RoutingMode |
|
|
AgentLoggedOffRoutingMode |
Read/Write |
CallbackCall.RoutingProperties.RoutingMode EmailCall.RoutingProperties.RoutingMode EmailCall.RoutingProperties.RoutingMode |
|
|
AgentUnavailableRoutingMode |
Read/Write |
CallbackCall.RoutingProperties.RoutingMode EmailCall.RoutingProperties.RoutingMode EmailCall.RoutingProperties.RoutingMode |
|
|
AnsweringAgentId |
Read |
EmailCall.LastAgentInfo.AgentId VoicemailCall.LastAgentInfo.AgentId |
Email and voicemail calls only.
|
|
answeringagentfirstname |
Read |
EmailCall.LastAgentInfo.FirstName VoicemailCall.LastAgentInfo.FirstName |
|
|
answeringagentguid |
Read |
EmailCall.LastAgentInfo.AgentGlobalId VoicemailCall.LastAgentInfo.AgentGlobalId |
|
|
answeringagentlastname |
Read |
EmailCall.LastAgentInfo.LastName VoicemailCall.LastAgentInfo.LastName |
|
|
ApplicationId |
Read |
EmailCall.TtsInfo.ApplicationId VoicemailCall.TtsInfo.ApplicationId |
|
|
ArrivalTimeBias |
Read/Write |
CallbackCall.RoutingProperties.Maturity EmailCall.RoutingProperties.Maturity EmailCall.RoutingProperties.Maturity |
|
|
BlockName |
Read |
EmailCall.TtsInfo.BlockName VoicemailCall.TtsInfo.BlockName |
|
|
BlockParamName |
Read |
EmailCall.TtsInfo.BlockParamName VoicemailCall.TtsInfo.BlockParamName |
|
|
CallAssignedPriority |
Read/Write |
CallbackCall.RoutingProperties.AssignedPriority EmailCall.RoutingProperties.AssignedPriority EmailCall.RoutingProperties.AssignedPriority |
|
|
CallerMessage |
Read/Write |
CallbackCall.Message EmailCall.Message VoicemailCall.Message |
|
|
CallerName |
Read/Write |
CallbackCall.CallerInfo.Name EmailCall.CallerInfo.Name VoicemailCall.CallerInfo.Name |
|
|
CallerURL |
Read/Write |
Callback.AttachmentURL |
|
|
CallRejectedCounter |
Read |
CallbackCall.RoutingProperties.CallRejectedCounter EmailCall.RoutingProperties.CallRejectedCounter VoicemailCall.RoutingProperties.CallRejectedCounter |
|
|
CallSetName |
Read/Write |
CallbackCall.RoutingProperties.QueueName EmailCall.RoutingProperties.QueueName EmailCall.RoutingProperties.QueueName |
|
|
CampaignName |
Read/Write |
N/A |
Unsupported |
|
DirectRoutAgentId |
Read/Write |
CallbackCall.RoutingProperties.DirectRouteAgentId EmailCall.RoutingProperties.DirectRouteAgentId EmailCall.RoutingProperties.DirectRouteAgentId |
|
|
Disconnect_Code |
Read/Write |
N/A |
Unsupported |
|
EstimatedWaitTime |
Read |
N/A |
Unsupported |
|
HasSkill |
Read |
CallbackCall.RoutingProperties.Skills.Contains EmailCall.RoutingProperties.Skills.Contains EmailCall.RoutingProperties.Skills.Contains |
|
|
MediaType |
Read |
CallbackCall.CallType EmailCall.CallType VoicemailCall.CallType |
|
|
Option |
Read/Write |
CallbackCall.OptionalParameters.Item EmailCall.OptionalParameters.Item VoicemailCall.OptionalParameters.Item |
|
|
Options |
Read |
CallbackCall.OptionalParameters EmailCall.OptionalParameters VoicemailCall.OptionalParameters |
|
|
Priority |
Read/Write |
N/A |
Unsupported |
|
Recording |
Read/Write |
EmailCall.RecordingControl.CallRecording VoicemailCall.RecordingControl.CallRecording |
|
|
RemoveSkill |
Write |
CallbackCall.RoutingProperties.Skills.Remove EmailCall.RoutingProperties.Skills.Remove EmailCall.RoutingProperties.Skills.Remove |
|
|
RoutingPriority |
Read/Write |
CallbackCall.RoutingProperties.AgentSelectionMode EmailCall.RoutingProperties.AgentSelectionMode EmailCall.RoutingProperties.AgentSelectionMode |
|
|
ScreenRecording |
Read/Write |
EmailCall.RecordingControl.AgentControl VoicemailCall.RecordingControl.AgentControl |
|
|
ScriptName |
Read |
EmailCall.TtsInfo.ScriptName VoicemailCall.TtsInfo.ScriptName |
|
|
SelectiveRecording |
Read/Write |
EmailCall.RecordingControl.AgentControl VoicemailCall.RecordingControl.AgentControl |
|
|
ShowRecording |
Read/Write |
EmailCall.RecordingControl.ShowIndicator VoicemailCall.RecordingControl.ShowIndicator |
|
|
Skill |
Read/Write |
CallbackCall.RoutingProperties.Skills.Item EmailCall.RoutingProperties.Skills.Item EmailCall.RoutingProperties.Skills.Item |
|
|
Skills |
Read |
CallbackCall.RoutingProperties.Skills EmailCall.RoutingProperties.Skills EmailCall.RoutingProperties.Skills |
|
|
SkillsCount |
Read |
CallbackCall.RoutingProperties.Skills.Count EmailCall.RoutingProperties.Skills.Count EmailCall.RoutingProperties.Skills.Count |
|
|
TenantID |
Read |
CallbackCall.TenantID EmailCall.TenantID VoicemailCall.TenantID |
|
|
Wrapup_Code |
Read |
N/A |
Unsupported |
|
Wrapup_Data |
Read |
N/A |
Unsupported |