Call control elements

Use the call control elements as follows.

answer

This element is not supported. In the CCaaS system the call is already answered before the first script event is fired. Therefore there a script control to answer a call is not required.

call value

<call value="pstn:18314395130" default: ""

callerID="pstn:1234567890" default: "session.callerID" maxTime="30s" default: "30s" />

This element is not supported. Use the transferCall element to dial out.

conference targetSessions

<conference targetSessions="sessionID1, sessionID2" default: ""

termDigits="#" default: "" />

This element is not supported.

hangup

This element follows the CallXML standard.

playAudioformat

<playAudioformat="audio/wav" default: "audio/wav"

value="http://www.ttt.com/sample.wav" default: ""

termDigits="1234567890*#" default: ""

clearDigits="TRUE|FALSE" default: "false" />

This element differs from the CallXML standard as follows.

The only supported format is audio/wav. The audio files must be in the format of Microsoft wave file 8kHz-16bit-mono.

The value attribute can be one of the following formats:

A fully qualified file name. This means that the wave file is located on the local hard drive of each VCS (VoIP Connection Server). The path specified must be accessible to every VCS in the CCaaS system.
A URL. This means that the wave file is located on a web server. All wave files that are retrieved from a URL are cached locally on each VCS. This limits the amount of data that needs to be downloaded from the web servers.
A CCaaS file descriptor. This means that the wave file is stored in the CCaaS database. The file descriptor name must match the name that is specified in CCaaS Admin for the particular file.

playDateformat

<playDateformat="yymmddhhnn" default: as shown below

value="9901111200" default: ""

termDigits="1234567890*#" default: ""

clearDigits="TRUE|FALSE" default: "false" />

The supported formats are:

yyyymmddhhnn
yyyymmdd
yymmddhhnn
yymmdd
mmddhhnnss
mmddhhnn
hhmmss
hhmm

Where:

yyyy is a 4 digit year
yy is a 2 digit year
mm is a 2 digit month
dd is a 2 digit day of the month
hh is a 2 digit hour
nn is a 2 digit minute
ss is a 2 digit seconds

playMoneyformat

<playMoneyformat"us" default: "us"

value="1.25" default: ""

termDigits="1234567890*#" default: ""

clearDigits="TRUE|FALSE" default: "false" />

The only supported format is US (United States).

playNumber

<playNumber

format="digits|number" default:0 "digits"

value="12345" default: ""

termDigits="1234567890*#" default: ""

clearDigits="TRUE|FALSE" default: "false" />

This element follows the CallXML standard.

recordAudioformat

<recordAudioformat="audio/wav" default:"audio/wav"

value="msg.wav" default: ""

termDigits="1234567890*#" default: ""

clearDigits="TRUE|FALSE" default: "FALSE"

maxTime="30s" default: "30s"

maxSilence="5s" default: "3s"

beep="1" default: "0" />

This element differs from the CallXML standard as follows.

The only supported format is audio/wav. The audio files are recorded in the format of Microsoft wave file 8kHz-16bit-mono.

The value attribute can be one of the following values:

A fully qualified filename. This means that the file is recorded to the local hard drive of the VCS servicing the call in the directory specified. In this case the file is not deleted at the end of the call.
A non-qualified filename. This means that the file is recorded to the local hard drive of the VCS servicing the call in the Windows %TEMP% directory. In this case the file is automatically deleted at the end of the current script.

The beep attribute can be one of the following values:

0 — for no beep
1 — for a short beep
2 — for a normal length beep
3 — for a long beep

text format

<text format="? default: "connected"

termDigits="#" default: ""

clearDigits="TRUE|FALSE" default: "false" >

This element is not supported.

waitForConferenceEnd

This element is not supported.