Flow placeholders

A flow to prompt callers for a callback.

A flow to announce difficulties with routing the calls.

A flow to transfer callers to external numbers.

A flow to prompt callers to leave a voice message.

A voice call follows this placeholder when the call is offered to IVR.XML during non-office hours or special dates according to the events assigned to the Weekdays and Special Events calendars in the placeholder.

A voice call may also join this placeholder if the Support or Sales service is offline.

When the offered call is within the working hours of the contact center, the call follows this placeholder to play a greeting message to the caller.

This placeholder follows the Greeting placeholder to prompt the caller for the language option.

This placeholder follows the Menu_Lang placeholder to prompt the caller to choose the Support and Sales service.

This placeholder follows the Menu_Queues placeholder to set up the queue and skill values for call routing when the offered call is within the working hours of the selected service. Otherwise, the call joins the Flow_Closed placeholder.

This placeholder is not associated with any events and does not yet have any actions defined. It is designed for you to customize actions without changing the other placeholders that came with your tenant. Use this placeholder to define actions for the flow, and then associate the flow with its respective events and menus.