Working hours placeholders
The default working hours placeholders are as follows.
|
Name |
ID |
Description |
|---|---|---|
|
WH_Main |
PHW1 |
Before the system plays the greeting message, this placeholder checks if the call is offered during non-office hours or special dates according to the events assigned to the Weekdays and Special Events calendars in the placeholder. |
|
WH_Support |
PHW2 |
Before the system puts the call in the Support queue, this placeholder checks if the call is offered during non-office hours or special dates according to the events assigned to the Weekdays and Special Events calendars in the placeholder. |
|
WH_Sales |
PHW3 |
Before the system puts the call in the Support queue, this placeholder checks if the call is offered during non-office hours or special dates according to the events assigned to the Weekdays and Special Events calendars in the placeholder. |
|
Note The flow diagrams that follow reference the above IDs. |