Edit a flow placeholder

1. On the Flows page, select the application in the Application list.
2. In the flow placeholder's row, click . The Flows dialog appears.

From here you can:

• Edit a flow action
• Add a flow item
• Delete a flow action

Supported action types

Provisioning Portal has eight action types that inherit selected actions defined in XMLInterrupter.vbs for Designer. The following table shows the mapping.

Provisioning Portal action type	Designer block
addSkill	Add Skill
callSetName	Queue Name
hangup	Hangup
optionalParameter	Optional Parameters
playAudio	Play Audio
recordVoicemail	Record Voicemail
Add Menu	Menu
TransferCall	Transfer Call
Terminate	Terminate
Get Agent Statistics	Get Agent Statistics
Get Queue Statistics	Get Queue Statistics

Provisioning Portal defines five additional actions types that are available for Provisioning Portal use only.

Some of these actions provide the ability to link (point with an arrow) a block in the script to a placeholder. Linking is only possible in the same script.

Other actions combine existing Designer block and XMLInterpreter change behavior.

Provisioning Portal action type	Description
setLanguage	Use the block Optional Parameter to save the desire language for play the prompts. The supported languages list comes from the Manage Prompts page.
SetTimeZone	Use the block Optional Parameter to save the desire time zone that you want to use with the Working Hours flow.
Menu List	Links a selected block to a selected menu placeholder in the script.
Working Hours List	Links a selected block to a selected working hours placeholder in the script. This feature also adds a working hours placeholder to the script, if it does not exist.
Flow List	Links a selected block to a selected flow placeholder in the script.

Edit a flow action

1. In the action's row, under Actions, click and then click Edit. The Edit dialog appears.
2. To specify values for the remaining fields, refer to the on-screen instructions and Designer Help.
3. Click Save.

Add a flow item

Note Block name must be unique in your tenant. When you try to reuse a block name, the system prompts that The block name already exist. Menu List, Flow List and Working Hours List in the Select Block list for menuLink, flowLink and workingHoursLink respectively appear when none of these block types exist in the current branch. One instance of either one of these types can be added to the branch. When one instance of either one of the types exist in the branch, Menu List, Flow List and Working Hours List are hidden. Block Location options appear when inserting an Action to the Flow. When adding the first Action, Add Block does not prompt for Block Location options, the Action is always added as the first Action. When adding Action to menuLink, flowLink or workingHoursLink, Block Location options is always Before current block, the Action is always added before the current block.

Stop When assigning a flow with a Flow List block, be very careful not to create an infinite loop. For example: Flow1 is the source flow containing the actions you defined, and the flow has only one exit that joins Flow2. Flow2 is the target flow that Flow1 is added to as an action type with a Flow List block. This scenario has a logical error that the system is unable to detect. The call will loop infinitely until the call times out in IVR and the system automatically terminates the call.

1. Do one of the following:

• To add the first action, click .
• To add another action, in the action's row, under Actions, click and then click Add flow item.

The Add flow item dialog appears.

2. Enter the following information:

• Select Block — select the action from the list.
• Block Name — enter a unique name.

3. Click Next.
4. To specify values for the remaining fields, refer to the on-screen instructions and Designer Help.
5. Click Save.

Delete a flow action

1. In the action's row, under Actions, click and then click Delete.
2. In the Delete Flow Action dialog, click Delete.