Integrate the Flows module with an existing IVR application (for advanced developers)

The Flows module can be used with an existing or new IVR application flow. The customer can develop the full IVR flow using Designer and the Flows module.

  1. Create the tenant folder under the Provisioning Portal scripts root DFS folder, for example, D:\IVRScripts\{tenant ID}
  2. Copy the required Designer apps to the DFS folder, for example, D:\IVRScripts\{tenant ID}\{Designer App folder}
  3. Adjust the required Designer apps for the Flows module:
  1. Create a placeholder in IVR.xml from Designer using one of the following blocks:
  • Prompt (Play block) – PH_AN comment
  • Menu (Menu block) – PH_MN comment
  • Flow (Assign block) – PH_FW comment 
  1. Reload the required Designer apps in the Provisioning Portal Flows (UI). Edit the placeholder or create a new flow using the Provisioning Portal.