Record a greeting

Use the Personnel section of the Greetings page to record a greeting.

  1. In the agents list, click in the same line as the agent. The Manage Agent Greetings dialog appears.
  2. Click . The Recording For dialog appears.

  1. In Set Time Limit, enter the time in seconds.
  2. To start the recording, click . Recording in progress ... appears.
  3. To pause and resume the recording, click Pause and Resume.
  4. To stop the recording, click Stop. Recording complete appears.

  1. To play the recording, click Play.
  2. To download the recording, click More options and then click Download. The wave file appears in your Downloads folder.
  3. To change the playback speed, click More options and then click Playback speed. Select the speed in the list.
  4. To upload the file, click Upload.