Edit a prompt

1. On the Manage Prompts page, on the Prompts tab, in the prompt's row, under Actions, click and then click Edit.
2. The Edit [prompt name] dialog appears.

From here, you can:

• Rename the prompt and change the description, by clicking in the Prompt name box or Prompt description box.
• Label the prompt, by selecting a label in the Prompt labels list.
• Get prompt usage, by clicking the Get Prompt Usage button.
• Add a new recording
• Upload an audio file
• Download an audio file
• Publish an audio file
• Delete an audio file

Add a new recording

1. In the language's row, under Actions, click and then click New recording. The Recording For dialog appears.

2. In Set Time Limit, enter the time in seconds.
3. To start the recording, click . Recording in progress ... appears.
4. To pause and resume the recording, click Pause and Resume.
5. To stop the recording, click Stop. Recording complete appears.

6. To play the recording, click Play.
7. To download the recording, click More options and then click Download. The .wav file appears in your Downloads folder.
8. To change the playback speed, click More options and then click Playback speed. Select the speed in the list.
9. To upload the file, click Upload. The audio file appears in the File Name list.

Text to Speech

Note Text to Speech (TTS) functionality is optional. Refer to the Provisioning Portal Deployment Guide and the TTS-specific deployment. TTS utilizes different AI cloud vendors (supported by Enghouse - Microsoft, IBM and Google) each having their own charges.

1. If Text to Speech is installed and enabled for your tenant and language, the Recording For dialog appears as follows.

2. In Enter TTS text, enter the text for the prompt.
3. Click Generate & Upload TTS to generate the text as an audio file and upload it to the server.

Upload an audio file

Note You can upload multiple audio files per language per prompt.

1. In the language's row, under Actions, click and then click New upload. The file selection dialog appears.
2. Select the audio file and click Open. The audio File Name list is updated.

Note Provisioning Portal supports two audio file formats: mp3 and wav. Part of the upload process converts the file to the CCaaS-supported audio file PCM 8KHz 16-bit Mono. Uploading stores audio files in the system repository. Follow the next step (publish) to bring uploaded audio files online on the web farm (IIS instances) The value of the PublishPromptFolder key is configured in the ProvisioningPortal web.config file: <add key="PublishPromptFolder" value="\\{FQDN}\IVRScripts\{tenantId}\Wavs\{lng}\" />

Download an audio file

1. In the language's row:

1. Under File Name, select the file.
2. Under Actions, click and then click Download.

2. The wave file appears in your Downloads folder.
3. Use any audio player that supports wave audio file format to play back the audio file.

Publish an audio file

Caution Publish does not prompt for confirmation. It immediately brings an audio file from the system repository online.

1. In the language's row:

1. Under File Name, select the file.
2. Under Actions, click and then click Publish.

2. In the Published column, the status changes to Yes.

Delete an audio file

1. In the language's row:

1. Under File Name, select the file.
2. Under Actions, click and then click Delete.

2. In the Delete Prompt dialog, click Delete.