Edit a queue

1. On the Smart Queues page, select the application in the Application list.
2. In the queue's row, under Actions, click and then click Edit queue parameters.
3. The Edit Queue Parameters dialog appears.

4. Configure the action-type parameters as described in the following topics:

• Callback
• Abandoned Callback
• Play Position in Queue
• Existing Callback Deletion
• Transfer
• Send to Voicemail
• Remove Skill
• Play Max Calls
• Play Longest Wait
• Announcements
• No Agents Available
• Record Queue
• VIP Routing
• SMS