Edit and publish general parameters for Smart Queues

  1. On the Smart Queues page, select the application in the Application list.
  1. Click and then click Edit general parameters. The Edit General Parameters dialog appears.

  1. Under Additional Options, enter the following information:
  • Record incoming calls — if all incoming voice calls should be recorded, select the check box.
  • Record outgoing calls — if all outgoing voice calls should be recorded, select the check box.
  • Callback folder (optional) — enter the the tenant identity for receiving callback requests, in the format Callback@YourUPNsuffix, for example, [email protected]

Note

  • Callback refers to a system folder created automatically for your tenant. Do not change this name.
  • You may find the UPN suffix value in the system-generated subscription confirmation email.
  • Default language — select the language.
  1. To activate the changes, click Publish.
  2. In the Publish General Parameters dialog, click Publish.
  3. Click Save.