List view

Use the list view as follows.

To

Action

Add an item

Click .

Delete an item

Select the item's check box and then click .

Delete multiple items

Select multiple check boxes and then click .

Bulk assign agents to multiple skills or teams

Select multiple check boxes, click , and then click Assign Agents to [item].

Clone agents, groups, queues, or skills

Select multiple check boxes, click , and then click Clone [item].

Search for items

Type the criteria in the search box.

Sort

Click the column heading. The indicates the sort column and sort direction.

View the next page

Scroll to the end of the page.

View/edit an item

Click the item in the list to view/edit its properties in a dialog or, for tenants, personnel, and permission profiles, on tabs.

View counters

Total records appear in brackets after the resource name, for example, Teams (5).

The number of:

  • Filtered records appear in brackets after the resource name, in front of the total records, for example, Teams (2/5).
  • Selected records appear in brackets at the top of the check box column, for example, (1).