Log in

See also Log in using Unified Admin.

The log in process is slightly different depending on the URL you use for CCaaS Designer and the identity provider configured by your administrator.

Note

  • Reseller administrators can log on to multiple tenants.
  • Admin users can open several tabs in the same browser with one login.
  • If you log in again after your CCaaS application session becomes invalid, and while your ADFS or EIS provider's session is still valid, you do not need to type your password.
  1. In your browser, in the Address bar, type the URL supplied by your supervisor or administrator, and then click Go or press Enter. The Welcome to CCaaS Designer page briefly appears.
    If you are already logged in, the main CCaaS Designer page will appear.

Note

If you previously logged in using Unified Admin, the App Selector button appears at the top left of the main CCaaS Designer page.
  1. If you are not already logged in:
  • If you are using the general application URL, for example, https://ccsp1.pj16.loc/Designer, the Welcome to CCaaS page will appear. Type your Username in User Principal Name (UPN) format, for example, [email protected], and click Continue.
  • If you are using the tenant's direct login URL, for example, https://ccsp1.pj16.loc/portal/t1/Designer, you do not see this page. Instead, go straight to step 3.
  1. The next step depends on the identity provider configured by your administrator:
  • For Auth Server, if it is not already present, type your Username in User Principal Name (UPN) format, for example, [email protected]. Type your Password and click Log in. The main CCaaS Designer page appears. If necessary, see Password expired message below.

Alternatively:

  • If you are using the general application URL and your system is set up with an identity provider, click Login with your identity provider.
  • To change the username, click Change user to go to the Welcome to CCaaS page.
  • For ADFS, you are redirected to the ADFS login page to authenticate. Please consult your local procedures for how to proceed from this point.
  • For Enghouse Identity Server (EIS), you are redirected to the EIS login page. Type your Password and click Log in. The main CCaaS Designer page appears.
  1. If necessary, see Additional login messages below.

Next, see Reseller view or Get started page.

Password expired message

For Auth Server, if your password has expired or your administrator has set your account to require a password change at the next login, the next time you enter your password on the Welcome to CCaaS page, the Password expired notification appears.

  1. In the notification, click Change password. The Change password dialog appears.
  2. In Old password, type your current password.
  3. In New password, type your new password. Do not use the double quote (") character or spaces.
  4. In Confirm password, type your new password again.
  5. Click OK.

Additional login messages

The following messages may appear when you try to log in:

  • Failed to get authorization for Designer use. Your user profile is not permitted to use the CCaaS Designer application. Only landlord, reseller, and tenant administrators are permitted to use the CCaaS Designer application.
  • You are not authorized to view this page. This can occur because:
  • You are logged in to an external identity provider with a different username than the one you entered on the Welcome to CCaaS page to log in to the CCaaS client application.
  • You entered a username on the Welcome to CCaaS page and were redirected to an external identity provider, where you log on with a different username.
  • Auth Server is not available or there is a misconfiguration. You must contact your administrator. You will not be able to log in to CCaaS Designer until the issue is resolved.