Log out

Note

If you are using an external identity provider such as ADFS or EIS, when you click Log out of your CCaaS session, you are also logged out of your external identity provider.
  1. At the top right of the main CCaaS Designer page, click Logout.
  2. In the Logout dialog, click OK.
  3. Do one of the following:
  • If you logged in directly, the Logout page appears:
  • If you want to return to CCaaS Designer, click Log back in.
  • If you have finished working with CCaaS, click Log out of your CCaaS session. The Confirm logout dialog appears. Click Yes. The following message appears: You are now logged out of your session.
  • If you logged in using Unified Admin, the App Selector page appears:
  • If you want to return to CCaaS Designer or use another administration application that you are allowed to access, click the appropriate button.
  • If you want to change the username, click Change user to go to the Welcome to CCaaS page.
  • If you have finished working with CCaaS, click Logout. The Confirm end session dialog appears. Click Yes. The following message appears: You are now logged out of your session.

Additional logout messages

When you click Log out of your CCaaS session, the following message may appear:

  • Logout was not completed successfully due to the Authentication Server being unavailable. Please contact your system administrator.
  1. Tell your system administrator about the issue and wait for it to be resolved.
  2. When it is resolved, click OK to close the message dialog.
  3. Click Log out of your CCaaS session again.

The application will return to the Welcome to CCaaS page. Depending on the problem resolution, this may take slightly longer than normal.

Session expiry

Your CCaaS application session will become invalid when:

  • The login session time exceeds the maximum CCaaS login session lifetime specified by your administrator.
  • You log out of your CCaaS session using another application.
  • You clear all cookies in the browser.

When your CCaaS application session becomes invalid, you must log in again. See Log in.

If you are logged in with an external identity provider (ADFS or EIS) and that provider’s login session lifetime exceeds the CCaaS login session lifetime:

  • If you log in again using the general application URL, for example, https://ccsp1.pj16.loc/Designer, you need to enter only your username on the Welcome to CCaaS page, and are then automatically authenticated against your external identity provider.
  • If you log in again using the tenant's direct login URL, for example, https://ccsp1.pj16.loc/portal/t1/Designer, you are automatically authenticated against your external identity provider and do not need to enter your username.