Playback Audio

Enter a URL address to the file you want to play.

Note

For the Elsbeth integration scripts, leave blank. CCaaS takes the URL of the file to play from the campaign parameters configured in CCaaS Admin.

Enter digit(s), # or *. These value(s) can be used by the caller to terminate this command. For example, to allow any touch tone to be a termination digit, set this to 1234567890#*

Clear the digit buffer of any digits entered before playing the audio file.

This should be set to No unless digits from a previous Get Digits block need to be cleared. Since callers often become familiar with your IVR and enter the digits for 2 or 3 prompts ahead, if you clear the digits you delete the entries for the next one (or more) Get Digits block(s).

The .wav file is played to the original (incoming) caller.

The .wav file is played to the transferee (the party to whom the call is transferred).