Schedule Callback
This block schedules a callback request. It replaces the deprecated Send callback block.
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Properties |
Values |
Description |
|---|---|---|
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Callback Destination |
String |
The phone number to which the callback should be made. Generally would be $line.ani$ but can be from a Getdigits block. Note The maximum outgoing call number or SIP URI is 370 characters. |
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ACD Callback Folder |
String |
Name of the tenant's callback folder. If left blank, the tenant's default callback folder is used (default). Note This property is for future use when more than one callback folder per tenant is available. |
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Destination Agent Id |
Integer |
Enable routing the callback to a specific agent, using Agent ID. Left blank by default (don't route the callback to a specific agent). Note If a personal callback is scheduled without the Segregation Group Id, the Destination Agent Id is removed, an error is logged, and the callback is treated as a non-personal callback and routed to the next suitable agent. |
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Immediate Dialing |
Yes or No |
Dial out immediately when the call is answered. The default is No. |
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Segregation Group Id |
Integer |
Group ID used to filter voicemail items in Supervisor Message View. Left blank by default. Note Personal callbacks scheduled without the Segregation Group Id are treated as non-personal callbacks. |
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Callback Time |
String |
The time or day to call back in the format: Month/Day/Year Hour:Minutes AM/ PM, for example, 1/18/2018 6:05 PM. For systems outside the United States, the date is usually Day/ Month/Year and the time format is in accordance. To test, configure a CallerMessage block to $Now$ and get the current date and time. This information should be obtained from the caller, from a Menu block or from a Getdigits block. The default is $Now$ |
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Note When rescheduling a new callback from callback calls (callback media) and outgoing callback calls (VoIP media), the RescheduleCounter value of the newly scheduled callback is greater by 1 than the value in the underlying call. When scheduling a callback from any other call and media type, the RescheduleCounter value is set to 0 for the scheduled callback. |
The following example shows how to use this block.
