Send Callback

Caution

This block is deprecated. Instead, use the Schedule Callback block.

This block sends a Callback request to an agent.

Properties	Values	Description
From	String	Email address of the sender. This is typically the service account for the contact center. This can be the actual email address of the caller.
Recipient	String	Email address of recipient(s). Multiple addresses separated by a semicolon (;). These generally are prepopulated, but can be elicited through a Menu.
CC	String	Email address of carbon copy recipient(s). Multiple addresses separated by a semicolon (;) These generally are prepopulated, but can be elicited through a Menu.
BCC	String	Email address of blind carbon copy recipient(s). Multiple addresses separated by a semi colon (;). These generally are prepopulated, but can be elicited through a Menu.
Subject	String	Subject of the email message. This should be prepopulated, but a choice can be given through the use of a Menu.
Body	String	Since this a request for a callback, this should be prepopulated with some generic text.
Attachment(s)	String	For use in third-party integrations.
Callback Time	String	The time or day to call back. This is based on the local time of the connection Server: ICS, MCS or VCS and so must match the format, typically Month/Day/Year Hour:Minutes AM/ PM, for example, 1/18/2003 6:05 PM. For systems outside the United States, the date is usually Day/ Month/Year and the time format is in accordance. To test, configure a Caller Message block to $Now$ and get the current date and time. This information should be obtained from the caller, from a Menu block or from a Get Digits block.
Callback Number	String	The phone number to which the callback should be made. Generally would be $line.ani$ but can be from a Getdigits block. Note The maximum outgoing call number or SIP URI is 370 characters.

The following example shows how to use this block to elicit a callback number and time from an after-hours caller.