Supervised Transfer

Any valid phone number to which to redirect the call, for example,

+16315551212

By using the + format, the number is location independent. This should be used unless you know all of your VCSs are in one location. If using a variable, add + to the value of the variable, for example, +$NumberDialed$.

Note

• The maximum outgoing call number or SIP URI is 370 characters.
• This can also be an IP address, if you prefix the number with TA:, for example, TA:208.203.191.74.

Note

This information is shown only if the Source display property is missing.

When transferring a call, you can optionally set the source address (CallingPartyNumber) from the script you are using.

If this is left blank, the ANI for the gateway is used, if that is not set, the ANI for the tenant is used.

This can be either an H323-ID or an E164 number:

• H323-ID takes the format NAME:ARNIE or NAME:$anyvariable$
• E164 takes the format TEL:1234 or TEL:$anyvalidnumberorvariable$

All possible values for this property should be contained in a single string, such as:
NAME:NJONES,NAME:FSCHMIDT,TEL:1234567

The source address can be specified as either an H323-ID value denoted by the NAME: prefix, or as an E164 address denoted by the TEL: prefix.

You do not have to send both types of source address, but it is legal if needed. However, if not blank, the source address must contain one or the other prefix format.

What to display as a source. This property is also known as CallerID or CallingPartyName.

The number of seconds to wait for the calling party to answer. If this is exceeded, the result of No Answer is returned.
If left blank, the phone service times-out the dial attempt.

Performs an Asynchronous Play Audio while the transfer is in progress.
The .wav file specified should be longer than the timeout value for the connection, or the caller hears silence after the .wav is played.
Enter a URL address to the file you wish to play.

Bridges the call control and media stream (the individual calls become a single call). If either party disconnects, the call terminates.

Caution

For TTS scripts, the transferred call bridges with TTS and the call does not transfer to a new agent. When the agent presses transfer or the transferred call is bridged (whichever happens first), the TTS call disconnects, the agent disconnects, and the transfer monitor moves to the main call (the incoming call).

Note

The media stream is no longer available in the IVR.

Parties can communicate with each other, but if one party disconnects, call does not terminate.

Note

The media stream is no longer available in the IVR.

Do not bridge the calls.

Note

To retain call control in the IVR, set the Bridge Method to Do not Bridge. Add an Answer case to the Supervised Transfer block and connect this case to a Bridge Call block to finally connect the call. Add other cases to the Supervised Transfer block to perform normal IVR actions with the caller, such as play messages or transfer to other destinations.