DeferInfo object
The DeferInfo object applies to email and voicemail and includes the following properties.
|
Property name |
Type |
Description |
|---|---|---|
|
DeferByAgentID |
Read |
Agent ID of agent that performed the defer action. |
|
DeferByGroupID |
Read |
Group ID of agent that performed the defer action. |
|
DeferType |
Read/Write |
Defer type: 0 — Personal 1 — Shared Write is performed through the Set Defer Type block. |