Edit a menu flow placeholder

  1. On the Flows page, select the application in the Application list.
  2. In the menu flow placeholder's row, click . The Flows dialog appears.

In the Flows dialog, the menu branches according to the input of the phone caller. The possible branches are: 0 … 9, #, * and Else.

Each branch accepts zero or more actions. The supported action types include: addSkill, callSetName, hangup, optionalParameter, setLanguage, playAudio, recordVoicemail, transferCall, terminate, getAgentStats, getQueueStats, Add Menu, Menu List, and Flow List.

For information about adding, editing, and deleting flow actions, see Edit a flow placeholder.

  1. At the top of the Flows dialog, click . The Edit [menu name] dialog appears.

  1. Refer to the on-screen instructions and Designer Help to specify values for the remaining fields.
  2. Click Save.