Manage phone aliases

Use wildcards in phone aliases

View the Phone Aliases list

Add a phone alias

Edit a phone alias

Delete a phone alias

Phone aliases can be used to create easily memorized nicknames for particular phone numbers, or to map to particular numbers or individuals within your organization. They can be thought of as extensions, but they can be any set of alphanumeric characters, including words or short phrases. When assigning words or phrases to an alias, any users who would be likely to use the alias should be made aware of its existence.

Use wildcards in phone aliases

A common use for this feature is to create shortcut dialing numbers, similar to speed dialing numbers, for a company with offices in different locations. If, for example, all of the extensions in your local office begin with the digit 4 and the extensions in another office begin with 7, you can assign the alias 7000 to the number +1516557000. Then a person in your office only has to dial 7000 to connect to the person with that number in the other office.

You can also use a question mark as a wildcard to replace any digits in both the alias and the number to be dialed. To extend the above example further, you could assign the alias 7??? to the phone number +1516557??? to create shortcuts to all of the extensions in that other office. In a similar manner, you could assign the alias 4??? to your +1631940??? main office phone number.

View the Phone Aliases list

  1. On the navigation pane, click Miscellaneous.
  2. Click the Phone Aliases tab. The Phone Aliases list appears. For navigation information, see List view and How to search. For column descriptions, see Add a phone alias.

Add a phone alias

  1. On the Phone Aliases page, click Add. The New phone alias dialog appears.
  2. Enter the following information:
  3. Phone alias (required) — the name, number, or other significant identifier.
  4. International number (required) — the + (international standard format) phone number that is dialed when the alias is used. This number must follow the international standard format, but does not necessarily have to be in another country.
  1. Click OK.

Edit a phone alias

  1. On the Phone Aliases page, click the item to edit. The Phone alias: [Name] dialog appears.
  2. Edit the information. For details, see Add a phone alias.
  3. Click OK.

Delete a phone alias

  1. On the Phone Aliases page, select the item/s to delete.
  2. Click Delete and then confirm the deletion.