Use a different time zone for IVR

If you want to use a different time zone, you must follow the instructions in Edit the IVR time zone and select the Local time zone, and then configure it as shown in the following example. The following example is based on a template script.

  1. In Designer, edit IVR.XML as shown below.

From

To
  1. In the Provisioning Portal, click the Flows page.
  2. Select the application and reload. See Reload flows.
  3. Edit Flow1 and add the block setTimeZone. See Edit a flow placeholder.

  1. Click Next.
  2. In the Edit [Block Name] dialog, select the Time Zone.

  1. Click Save.

  1. Click Close.
  2. Publish the flow. See Publish flows.

Note

This is how it displays in Designer.

 

 

  • If you have additional WorkingHours after your main working hours, for example, per Queue, they work with the main WH time zone until you add the block setTimeZone before them.
  • If you want to use only one time zone, add it in the first working hours block in your IVR flow.