Introduction
This document provides information on the following Altitude components:
- Update Manager
- Authentication Service
- License Manager
- Altitude uCI Server
- Reporting Database
- Altitude Hawk
- Remote Gateway
This document also contains information about database maintenance and best practices.
Update Manager
This section explains Update Manager, the application used to download Altitude components.
Contents
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Section |
Description |
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Describes how to install Update Manager. |
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Describes how to use Update Manager to download other Altitude components. |
Authentication Service
This section provides a guide to configure and use the Authentication Service.
What you should know
The readers of this document should be familiar with digital certificates, Chocolatey, and Altitude applications.
Contents
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Section |
Description |
|---|---|
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Describes what is the Authentication Service, and how it works. |
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Contains information about the installation and configuration of the Authentication Service. |
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Describes how to add a user, reset the password, and manage the password policies in Management Portal. |
License Manager
This section explains License Manager.
Contents
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Section |
Description |
|---|---|
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Contains the reference of the License Manager. |
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Contains the reference of the License Manager. |
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Explains how to change a license file. |
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Describes how to configure the log and trace files of the License Manager. |
Altitude uCI Server
This section provides a reference of the Altitude uCI Server Manager, the application used to configure the Altitude uCI Server.
Contents
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Section |
Description |
|---|---|
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Configure general properties of the Altitude uCI Server. |
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Configure the number of Altitude uCI Server processes. |
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Configure the location of log and trace files. |
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Configure the connection of the Altitude uCI Server to the database. |
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Configure security options to connect the Altitude uCI Server with other components. |
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Configure the ports of RabbitMQ. |
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Validate the URL of the Authentication Service. |
Additional information
If you want to learn about the Altitude uCI Server processes, read:
- Section How to calculate the number of Altitude uCI Server processes to calculate the number of Altitude uCI Server processes.
- Section Altitude uCI Server to familiarize yourself with the architecture of the Altitude uCI Server.
- Section AssistedServer.config to learn the attributes of the Altitude uCI Server configuration file.
Reporting Database v2
This section explains the Reporting Database v2, and how the Reporting Database service extracts data from one or more Altitude uCI Server databases.
What you should know
You should be familiar with .NET, databases, SQL, and Altitude components.
Contents
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Section |
Description |
|---|---|
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Explains the concepts of the Reporting Database v2, and how changes in the Altitude uCI Server data structures are propagated to the Reporting Database. |
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Contains tasks on how to install and configure the Reporting Database Windows service. |
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Contains the reference of the exported tables and columns of the Reporting Database. |
Database Maintenance
This section describes the concepts related to database maintenance, and provides a guide to the most common tasks related to the maintenance of the Altitude uCI Server database.
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Important A good performance of the Altitude uCI Server database is mandatory for a fast contact center operation. This section provides guidelines on how to optimize and maintain the Altitude uCI Server database. |
Intended audience
This section is intended for everyone who needs to maintain databases and purge data from the Altitude uCI Server database. You should be familiar with SQL and database terminology.
Contents
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Section |
Description |
|---|---|
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Explains the general concepts of database maintenance. |
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Describes guidelines for deleting and maintaining the Altitude uCI Server database. |
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Contains tasks for configuring an SQL Server database. |
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Contains tasks for maintenance of the Altitude uCI Server database. |
Altitude Hawk
This section provides a guide to configure and use Altitude Hawk.
Contents
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Section |
Description |
|---|---|
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Describes what is Altitude Hawk, and how it works. |
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Contains information about the installation and configuration of Altitude Hawk. |
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Contains tasks on how to use and configure Altitude Hawk. |
Remote Gateway
This section explains Remote Gateway Manager, an application to configure a remote gateway to the Altitude uCI Server.
Contents
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Section |
Description |
|---|---|
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Describes how to install the Remote Gateway. |
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Contains the reference of the Remote Gateway Manager. |
Logs and Troubleshooting
This section contains information about the Altitude uCI Server logs and traces, and provides tasks on how to configure the Altitude uCI Server logs and traces for analysis, in case an issue occurs.
System Administration
Explains how the Altitude uCI Server Disk Monitoring works.