Manage block codes

View the Block Codes list

Add a block code

Edit a block code

Delete a block code

Block codes are used to block group or agent access to specific area codes that you select.

View the Block Codes list

  1. On the navigation pane, click Miscellaneous.
  2. Click the Block Codes tab. The Block Codes list appears. For navigation information, see List view and How to search. For column descriptions, see Add a block code.

Add a block code

  1. On the Block Codes page, click Add. The New Block Code dialog appears.
  2. Enter the following information:
  1. Value (required) — the code to block. This is generally an area code such as 900 or 888. To specify multiple block codes, enter their values separated by commas, for example, 888,999,800,45.
  2. Groups — select the groups to apply the block code to from the list.
  3. Agents — click Add items and select the agents to apply the block code to from the list. See Filter for agents.
  1. Click OK.

Edit a block code

  1. On the Block Codes page, click the item to edit. The Block Code: [Value] dialog appears.
  2. Edit the information. For details, see Add a block code.
  3. Click OK.

Delete a block code

  1. On the Block Codes page, select the item/s to delete.
  2. Click Delete and then confirm the deletion.