Manage the DNIS pool

Note

CCaaS UI was previously called TouchPoint.

View the DNIS Pool list

Add a DNIS pool

Assigning a DNIS pool

Delete a DNIS pool

The DNIS pool is added by the landlord administrator, who then allocates each DNIS to a tenant.

Note

  • You can assign the DNIS to only one user.
  • Be sure to allocate a DID to an IP Phone user who has a permanent extension and does not use CCaaS UI.

View the DNIS Pool list

  1. On the navigation pane, click Routing.
  2. If necessary, click the DNIS Pool tab. The DNIS Pool list appears. For navigation information, see List view and How to search. For column descriptions, see Add a DNIS pool and Assigning a DNIS pool. The Agent name column shows the agent the DNIS pool is assigned to. The Campaigns column show the number of campaigns the DNIS pool is assigned to.

Add a DNIS pool

Landlord only.

  1. On the DNIS Pools page, click Add. The New DNIS Pool dialog appears.
  2. Enter the following information:
  • Value (required) — the telephone number, local extension, URL, or any other appropriate DNIS identifier. The value can include wildcards. For details, see How to use wildcards. Separate DNISs with a space, comma, or semicolon.
  • Description — a description of the DNIS pool.
  1. Click OK.

Assigning a DNIS pool

  1. On the DNIS Pool page, click the item to edit. The DNIS Pool: [Value] dialog appears.
  2. Enter the following information:
  • Agents — click Add items and select the agent to assign the DNIS to. See Filter for agents.
  • Campaigns — leave blank.
  1. Click OK.

Delete a DNIS pool

Landlord only.

  1. On the DNIS Pools page, select the item/s to delete.
  2. Click Delete and then confirm the deletion.