Manage version history

Open a snapshot

Edit a version's description

Republish a version

Note CCaaS Designer automatically creates versions (snapshots) of each published/republished workspace. CCaaS Designer stores a maximum of 10 versions in the database and then replaces the oldest existing version with the new one. Publishing an individual script, table, or file does not create a backup version of it. You must publish a whole workspace to create a backup version of its scripts, tables, and files. The Version History icon is only visible in the navigation pane after you open a workspace. You manage the versions for that workspace on the Version History page. If the workspace has not yet been published, the Version History list is empty.

1. Do one of the following:

• On the navigation pane, click Workspaces. In the Workspaces list, hover your mouse over the owning workspace and click Version history. See Open a workspace.
• In the Workspace editor, in the workspace tab bar, select the owning workspace tab or snapshot tab. On the navigation pane, click Version History.

The Version History list appears.

2. To see the action buttons for a particular version, hover your mouse over that row.

The columns are:

1. Version — the version number of this snapshot.
2. Description — the description of this snapshot.
3. Last modified time — this is currently the UTC time at which the workspace was saved for this snapshot.
4. Last modified by — the name of the person who saved the workspace at this point.
5. Last publish time — this is currently the UTC time at which this version of the workspace was published in the tenant’s IVR root path, configured in CCaaS Admin.
6. Last published by — the name of the person who published the workspace and created this snapshot.
7. Last publish destination — the name of the folder within the tenant's IVR root path in which the XML files for this version of the workspace were last saved.

3. To resort the list, click a column heading. Each time you sort by a column heading, you update the list of versions.

Open a snapshot

1. On the Version History page, hover your mouse over the version to open and click Open snapshot.
2. The snapshot opens in the Workspace editor, with the version number of the workspace in brackets and a lock icon. See Snapshot tabs and Revert a workspace to a snapshot.

Edit a version's description

You can edit the description you gave a workspace version when you published it.

1. On the Version History page, hover your mouse over the version to edit and click Edit description. The Edit Description dialog appears.

2. Edit the version description.
3. Click OK.

Republish a version

Note Republishing a version overwrites the workspace's current data with the data of the selected version. CCaaS Designer automatically creates a new version (snapshot) of the republished workspace.

1. On the Version History page, hover your mouse over the version to republish and click Republish. A warning that this action will revert workspace [parent name] to snapshot version [number] and overwrite the workspace's current data, prior to republishing appears.

2. Click Yes. The Publish Workspace [name] dialog appears.

3. Enter the Location to publish to.
4. Enter a Description for the republished version of the workspace.
5. Click Publish.
6. The message Workspace successfully published appears. Click OK.