Manage workspaces

Save a copy of the workspace

Save a workspace as a tenant template

See Publish workspaces.

Revert a workspace.

Reload the last published workspace

Delete a workspace

Note

If two users, A and B are editing the same workspace, whoever saves the workspace first prevents the other user from saving their changes under the same name.

For example: user A edits and saves the IVR script and then user B attempts to save their copy of the IVR script with their changes. In this case, user B receives an error that the workspace has been modified by someone else. User B then has to use the Save as option to save a copy of the workspace. They can then load the original version again and reconcile their changes with the person who made the updates.

Save a copy of the workspace

  1. In the Workspace editor, in the workspace tab bar, select the workspace to duplicate.
  2. Click and then click Save As. The Save As dialog appears.

  1. Enter the duplicate workspace name.
  2. Click OK.
  3. The message Workspace successfully saved appears. Click OK.

The duplicated workspace is loaded in place of the current workspace.

Save a workspace as a tenant template

  1. In the Workspace editor, in the workspace tab bar, select the workspace to save as a tenant template.
  2. Click and then click Save As Tenant Template. The Save As Tenant Template dialog appears.

  1. Enter the new template name.
  2. Click OK.
  3. The message Workspace template successfully saved appears. Click OK.

The new template of type Custom-tenant appears in the Workspace templates list.

Revert a workspace

You can revert a workspace to a previous version (snapshot).

  1. In the Workspace editor, in the workspace tab bar, select the snapshot to revert to. See Open a snapshot.
  2. Click Revert workspace to this snapshot. A warning that this action will overwrite the workspace's current data appears.

  1. Click OK.
  2. The message The workspace has been successfully reverted to snapshot version [number] appears. Click OK.

Reload the last published workspace

Note

  • You can reload (import) the last published version of the current workspace from the network. The imported version overwrites the current data in the workspace.
  • To avoid losing any unpublished changes in the workspace, you can backup this version before importing the workspace from the network.
  • If the reload fails, click See details on the Error Page. See Errors page.

Caution

Workspace files are not automatically imported when you reload the last published version of the current workspace from the network. You must manually import them.
  1. In the Workspace editor, in the workspace tab bar, select the workspace to reload.
  2. Click and then click Reload Last Published. The Reload Last Published dialog appears.

  1. Do one of the following:
  1. To reload the current workspace from the network, click Reload.
  2. To save a backup version of the current data in the workspace before reloading the workspace from the network, click Reload with backup.
  1. The message Workspace successfully reloaded appears. Click OK.
  2. If you clicked Reload with backup, you can go to the Version History page to view the new backup version of the workspace.

Delete a workspace

Note

When you delete a workspace, only the database is updated. Any published files remain.
  1. In the Workspace editor, in the workspace tab bar, select the workspace to delete.
  2. Click and then click Delete.
  3. Confirm the deletion.

 

You can also delete a workspace from the Workspaces list.

  1. On the navigation pane, click Workspaces.
  2. In the Workspaces list, select the check box in front of the workspace to delete.
  3. Click .
  4. Confirm the deletion.