Manage workspace files

Upload a new file

Upload an updated file

Download a file

Publish a file

Rename a file

Delete a file

Note

  • The Workspace Files icon is only visible in the navigation pane after you open a workspace. You manage the files for that workspace on the Workspace Files page.
  • You can upload .xml, .txt, and .wav files to the workspace.
  • You select these files in your workflow blocks.
  • Table .xml or .txt files must be uploaded on the Tables page. See Manage tables.
  • When going to the Workspace Files page from a snapshot tab, the Workspace Files page is locked and the only available action is Download.
  1. Open the workspace that contains the files. See Open a workspace.
  2. On the navigation pane, click Workspace Files. The Workspace Files list appears. For navigation information, see List view.

The columns are:

  1. Name
  2. Source file
  3. Size
  4. Last modified time — this is currently the UTC time at which the file was saved in the database.
  5. Last modified by
  6. Last publish time — this is currently the UTC time at which the file was published in the tenant’s IVR root path, configured in CCaaS Admin.

Upload a new file

  1. On the Workspace Files page, click Add. The Upload Workspace File dialog appears.

  1. Click Browse and select the file to upload.
  2. Enter the workspace file name.
  3. Click Upload.
  4. The message Workspace file successfully uploaded appears. Click OK.

Upload an updated file

  1. In the Workspace Files list, hover your mouse over the file to upload and click Upload.

  1. Click Browse and select the text file to upload.
  2. You cannot change the workspace file name.
  3. Click Upload.
  4. The message Workspace file successfully uploaded appears. Click OK.

Download a file

  1. In the Workspace Files list, hover your mouse over the file to download and click Download. The Download Workspace File [name] dialog appears.

  1. Click Download. The workspace file appears in your Downloads folder.

Publish a file

Note

  • If an error message appears saying that the IVR root path cannot be found, or CCaaS Admin cannot be contacted, click Publish again. If there is still a problem, see the configuration information in Publish a workspace.
  • Publishing an individual file does not create a backup version of it. You must publish a whole workspace to create a backup version of its scripts, tables, and files. For more information, see Publish a workspace.
  1. In the Workspace Files list, hover your mouse over the file to publish and click Publish. The Publish Workspace Files dialog appears.

  1. Enter the Location to publish to. You can use the default workspace location or change the name to publish to a different workspace folder.
  2. Click Publish.
  3. The message Workspace file successfully published appears. Click OK.

Rename a file

  1. In the Workspace Files list, hover your mouse over the file to rename and click Rename. The Rename [name] ? dialog appears.

  1. Enter the new name.
  2. Click Rename.

Delete a file

  1. In the Workspace Files list, select the check box in front of the workspace file to delete.
  2. Click Delete.
  3. Confirm the deletion.