Greetings

This section contains the following topics:

• Select the mode
• Configure the settings and preamble
• Manage greetings for personnel
• Record a greeting

The Greetings page appears as follows.

Overview

This section describes how to configure the greetings audio that is played to callers when the agent answers.

You need a Chrome browser with HTTPS to record audio. Agents can also use the AgentPersonalGreeting gadget in CCaaS UI to record the greeting.

The download icon appears when there is an available recording.