Smart Queues

This section contains the following topics:

• Edit and publish general parameters for Smart Queues
• Add queue parameters
• Configure action-type parameters
• Edit a queue
• Publish queues

The Smart Queues page appears as follows.

Overview

Smart Queues enables state-of-the-art contact center features that can be dynamically adjusted by supervisors.

This section describes how to configure general Smart Queues parameters and conditional treatments for calls in queues.

Note Music treatment for calls in queue is automatic and does not require specific Smart Queues configuration.