Introduction
This document provides information on the following Altitude components:
- Altitude CRM Connector
- Connector for IM
- Connector for QMS
- Connector for Teleopti
- Connector for Microsoft Teams
Altitude CRM Connector
This section provides a guide to installing and configuring the Altitude CRM Connector. The Altitude CRM Connector allows integrating Enghouse CRMConnect with Altitude.
Contents
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Section |
Description |
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Describes what is the Altitude CRM Connector, the components, and the architectures of the integration with Altitude. |
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Explains how to install and configure the Altitude CRMConnect driver. |
Connector for IM
This section provides a guide to configuring and using the Connector for IM. The Connector for IM converts WhatsApp and SMS messages into Altitude interactions.
Contents
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Section |
Description |
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Describes the components and architecture of the Connector for IM. |
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Describes how to install the prerequisites and the Connector for IM. |
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Describes how to send outbound messages using WhatsApp through the providers. |
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Describes troubleshooting scenarios. |
Connector for QMS (port mirroring)
This section provides a guide to configure and use the Connector for QMS. QMS is the abbreviation for Enghouse Quality Management Suite.
Contents
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Section |
Description |
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Describes the components and architecture of the Connector for QMS. |
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Describes how to configure QMS to integrate with Altitude. |
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Contains information about the installation and configuration of the Connector for QMS. |
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How to configure the address of the Connector for QMS in Management Portal |
Describes how to configure the Management Portal telephony gateway to work with the Connector for QMS. |
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Describes the tasks on how to use the Altitude QMS Sync Tool, and how to manually synchronize agents and extensions. |
Connector for QMS (SIPREC)
This section provides a guide to configure and use the Connector for QMS, using Altitude vBox and SIPREC. QMS is the abbreviation for Enghouse Quality Management Suite.
Contents
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Section |
Description |
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Describes the components and architecture of the Connector for QMS. |
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Describes how to configure QMS to integrate with Altitude. |
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Contains information about the installation and configuration of the Connector for QMS. |
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Describes the configuration tasks to integrate Khomp components with Altitude vBox and the Connector for QMS, and the scripts needed to implement in Khomp Flow. |
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Describes the tasks on how to use the Altitude QMS Sync Tool, and how to manually synchronize agents and extensions. |
Connector for Teleopti
This section provides a guide to configure and use the Connector for Teleopti.
Contents
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Section |
Description |
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Describes the components and architecture of the Connector for Teleopti. |
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Contains information about the installation and configuration of the Connector for Teleopti. |
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Contains the reference of the Historical data files. |
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Contains the reference of the Altitude RTA protocol. |
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Contains the reference of the IStatAdmin and IStatAdminCallbacks API. |
Microsoft Teams integration
This section provides a guide to configure and use the Connector for Microsoft Teams.
What you should know
The readers of this document should be familiar with the administration of Office365 accounts, Microsoft Teams accounts, Chocolatey, and Altitude applications.
Contents
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Section |
Description |
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Describes the components and architecture of the Connector for Microsoft Teams. |
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Describes how to configure Microsoft Teams to integrate with Altitude, install and configure the Connector for Microsoft Teams. |