Navigation pane

Use the navigation pane as follows.

Icon

Description

Visible to reseller

Visible to tenant

Tenants — click to select the tenant to manage.

Yes

No

Home page — click to manage tenant properties.

Yes

Yes

Organization — click to manage personnel (agents), groups, teams, permission profiles, skills, or SSO permission profiles.

Yes

Yes

Routing — click to manage the DNIS pool, queues, folders, entry points, applications, release codes, or mailboxes.

Yes

Yes

Miscellaneous — click to manage accounts, block codes, Dashboard views, interaction profiles, licenses (legacy), phone aliases, time zones, or wrap-up codes.

Yes

Yes