New model for messaging calls

This subsection describes the new scripting object model valid only for email, callbacks, and voicemail.

Note The new model should only be used on scripts executed by the MCS. The new objects are not valid for VCS and ICS.

The new model for messaging calls contains the following API, objects, and sub-objects:

• Common media API — for identifying the call, its type, and common routing and history properties. Has multiple sub-objects.
• CallbackCall object — for additional callback-specific information.
• EmailCall object — for additional email-specific information.
• OutgoingEmailCall object — for additional outgoing email-specific information.
• VoicemailCall object — for additional voicemail-specific information.
• Sub-objects:
• AgeingInfo object — for additional aging information for email and voicemail.
• DeferInfo object — for additional defer information for email and voicemail.
• EmailCall.EmailData object — for additional information about the email data.
• EmailCall.LastAgentInfo object — for additional information about the last agent to handle the email.
• EmailCall.RecordingControl object — for additional information about the email recording.
• OutgoingEmailCall.OutgoingEmailData object — for additional information about the outgoing email data.
• PullInfo object — for additional pull information for email and voicemail.
• VoicemailCall.LastAgentInfo object — for additional information about the last agent to handle the voicemail.
• VoiceMailCall.RecordingControl object — for additional information about the voicemail recording.

To see which of the new model for MCS media objects are compatible with the CallData object properties, see Comparison with CallData object.