Example scripts

In the example scripts:

• The workspace file contains all of the information about the CCaaS Designer workspace and its collection of XML scripts.
• The ..\wavefiles directory contains all of the recorded .wav files used in the scripts.
• The DBLookup.asp script looks up a customer ID in a database.

This subsection contains the following example scripts:

• Ivr script
• Agentless Ivr script
• Ivr Timeout script
• Call Arrival script
• Call Deferred script
• Call Aged script
• Call Rejected script
• Call Answered script
• Call Termination script
• Call Pre Sent script
• Post Call script
• Elsbeth integration scripts
• Music On Hold script
• Music On Hold In Queue script
• In Queue Timeout script
• Pickup Timeout script
• Leave Voicemail script
• Retrieve Voicemail script
• Voicemail processing prompts
• Web services XML examples