Introduction
This document provides information on the following Altitude components:
- ACC Dialer
- Altitude Communication Server (ACS)
- Altitude Recorder
- Altitude vBox 5.1
- Altitude vBox WebRTC
- Altitude vBox 7
The document also includes the configuration steps to integrate Khomp components with Altitude.
Altitude Recorder
This section explains the Altitude Recorder.
Contents
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Section |
Description |
|---|---|
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Describes the Altitude Recorder components and architecture scenarios. |
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Explains how to install the Altitude Recorder. |
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Describes the Altitude Recorder Monitor and the Altitude Silence Calibrator. |
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Explains how to create the Altitude Recorder database, and describes the Altitude Recorder database tables. |
Altitude vBox 5.1
This section contains information about the Altitude vBox 5.1 architecture, installation, and the Administration interface.
Contents
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Section |
Description |
|---|---|
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Contains the architecture scenarios for Altitude vBox 5.1. |
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Explains how to install Altitude vBox 5.1. |
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Contains the reference of the Altitude vBox 5.1 Administration interface panels. |
Altitude vBox WebRTC
This section contains information about the Altitude vBox WebRTC architecture, installation, and the Administration interface.
Contents
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Section |
Description |
|---|---|
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Contains the architecture scenarios for Altitude vBox WebRTC. |
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Explains how to install Altitude vBox WebRTC. |
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Contains the reference of the Altitude vBox WebRTC Administration interface panels. |
Altitude vBox 7
This section contains information about the Altitude vBox 7 architecture, installation, and the Administration interface.
Contents
|
Section |
Description |
|---|---|
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Contains the architecture scenarios for Altitude vBox 7. |
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Explains how to install Altitude vBox 7. |
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Contains the reference of the Altitude vBox 7 Administration interface panels. |
Khomp integration
This section explains how to configure Altitude with Khomp components in the different architectures, with Altitude vBox, QMS, and ACC Dialer.
Intended audience
This document is intended for all people that need to configure Altitude with Altitude vBox, QMS, and ACC Dialer, and need to configure Khomp components.
Contents
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Section |
Description |
|---|---|
|
Describes the different architectures of Khomp components with Altitude vBox, QMS, and ACC Dialer. |
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Describes the configurations needed in Khomp Flow, Khomp SBC PSTN, and Khomp SBC WebRTC. |
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Describes the scripts needed to implement in Khomp Flow and Khomp SBC WebRTC. |
Khomp certified versions
The following table displays the Khomp Flow versions that are certified with the latest Altitude versions:
|
Altitude version |
Khomp Flow version |
Comments |
|---|---|---|
|
8.6.3100- |
flow_1.0.6.6C_db11_0014381.20250923-1515 |
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8.6.3000-8.6.3003 |
flow_1.0.6.4C_db11_f787bc8.20250709-1057 |
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8.6.2100-8.6.2102 |
flow_1.0.6.1_db11_88046d6.20250307-1103.dat |
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8.6.2020-8.6.2024 |
flow_1.0.6.0_db11_7c54af1.20250217-1112 |
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8.6.2000-8.6.2015 |
flow_1.0.5.19B_db11_f7d77c0.20250109-1921.dat |
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8.6.1085-8.6.1090 |
flow_1.0.5.15B_db11_185ef87.20241022-1030.dat |
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8.6.1080 |
flow_1.0.5.11B_db11_0905add.20240911-1152.dat |
LUA script version 4 |
|
8.6.1070 |
flow 1.0.5.5B revision 7e2eb46.20240131-1437 (debian11) |
|
The following table displays the Khomp SBC PSTN versions that are certified with the latest Altitude versions:
|
Altitude version |
Khomp SBC PSTN version |
Comments |
|---|---|---|
|
8.6.3100- |
vsbc-w_2.0.6.42C-deb11_bebd83a.20250919-1121 |
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8.6.3003 |
vsbc-w_2.0.6.40C-deb11_e34d715.20250825-1545 |
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8.6.3000 |
vsbc-w_2.0.6.39C-deb11_a22fedf.20250813-0945 |
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8.6.2100-8.6.2102 |
vsbc-w_2.0.6.21-deb11_9fff2b1.20250414-1155.dat |
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|
8.6.2000-8.6.2024 |
vsbc-w_2.0.6.10-deb11_74f36f6.20250203-1808.dat |
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8.6.1085-8.6.1090 |
vsbc-w_2.0.5.1-deb11.64667_164cff3.20241108-1724.dat |
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8.6.1080 |
vsbc-w_2.0.4.0-deb11_d17944c.20240917-2020.dat |
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8.6.1070 |
VSBC One W 2.0.0.1-deb11.59169 revision 1f30083 |
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The following table displays the Khomp SBC WebRTC versions that are certified with the latest Altitude versions:
|
Altitude version |
Khomp SBC WebRTC version |
Comments |
|---|---|---|
|
8.6.3100- |
vsbc-w_2.0.6.42C-deb11_bebd83a.20250919-1121 |
|
|
8.6.3003 |
vsbc-w_2.0.6.40C-deb11_e34d715.20250825-1545 |
|
|
8.6.3000 |
vsbc-w_2.0.6.39C-deb11_a22fedf.20250813-0945 |
|
|
8.6.2100-8.6.2102 |
vsbc-w_2.0.6.21-deb11_9fff2b1.20250414-1155.dat |
|
|
8.6.2000-8.6.2024 |
vsbc-w_2.0.6.10-deb11_74f36f6.20250203-1808.dat |
|
|
8.6.1085-8.6.1090 |
vsbc-w_2.0.5.1-deb11.64667_164cff3.20241108-1724.dat |
|
|
8.6.1080 |
vsbc-w_2.0.4.0-deb11_d17944c.20240917-2020.dat |
|
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8.6.1070 |
VSBC One W 2.0.0.1-deb11.59169 revision 1f30083 |
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Gateway for Altitude vBox
This section explains the gateway for Altitude vBox.
Contents
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Section |
Description |
|---|---|
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Contains a description of Altitude vBox. |
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Contains scenarios of campaigns with Altitude vBox. |
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Contains information about Altitude vBox devices. |
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Use Management Portal to configure campaign attributes depending on the campaign scenario. |
Altitude Communication Server
This section provides a guide to the Communication Server Administration.
Contents
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Section |
Description |
|---|---|
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Describes the contact center architectures with the Communication Server. |
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Describes how to install Communication Server. |
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Configuration tasks for IVR scenarios. |
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System, state, and load information about Altitude Communication Server. |
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Monitor the system performance and trunk capacity. |
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Import, export, reload, and reset configurations. |
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Create initial configurations for IVRs and call classifiers. |
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General configuration parameters. |
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Configure extensions, hunt groups, routing points, and call classifiers. |
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Configure inbound, outbound, and routing rules. |
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Configure the music on hold and sound files. |
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Configure Dialogic, SIP, and MRCPv2 connections. |
Gateway for Altitude Communication Server
This section explains the gateway for Altitude Communication Server.
Contents
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Section |
Description |
|---|---|
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Contains a description of ACS. |
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Contains scenarios of campaigns with ACS. |
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Contains information about ACS devices. |
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Use Management Portal to configure campaign attributes depending on the campaign scenario. |
ACC Dialer
This section provides a guide to configure and use ACC Dialer.
What you should know
The readers of this document should be familiar with Khomp Flow, Linux/Unix commands, Docker, and Altitude applications.
Contents
|
Section |
Description |
|---|---|
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Describes the components and architecture of ACC Dialer. |
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Contains information about the installation and configuration of ACC Dialer. |
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Describes how to configure Khomp Flow to integrate with Altitude. |
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Describes a sample YAML configuration file that you can use when configuring ACC Dialer. |
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Describes the scripts needed to implement in Khomp Flow. |
Gateway for Altitude switch simulator
This section explains the gateway for the Altitude switch simulator.
Contents
|
Section |
Description |
|---|---|
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Contains information about Altitude switch simulator components. |
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Contains scenarios of campaigns with Altitude switch simulator. |
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How to configure campaigns for the Altitude switch simulator |
Use Management Portal to configure campaign attributes depending on the campaign scenario. |
System Administration
This section contains additional information about the Altitude Recorder and Altitude Voice.
Logs and Troubleshooting
This section describes the format of log files of the Altitude Communication Server.