Block availability per CallXML script

This table indicates which CCaaS Designer blocks are available in particular CallXML scripts.

CCaaS Designer blocks are listed in the first column and the CallXML scripts in the subsequent column headings. The script names also correspond to CCaaS events.

Block	Ivr	Ivr Timeout	Call Answered	Call Arrival	Call Aged	Call Pre Sent	Music On Hold In Queue	Music On Hold	In Queue Timeout	Call Rejected	Pickup Timeout	Call Termination	Outgoing Call	A2A Call Rejected	Call Deferred	Playback Audio Call Abandoned	Playback Audio Rebound Queued	Playback Audio Rebound Rejected	Post Call
Abort	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Add Skill	Yes	Yes	No	Yes	Yes	No	Yes	No	Yes	Yes	Yes	No	No	No	No	No	No	No	No
Agent Selection Rule	Yes	Yes	No	Yes	Yes	No	Yes	No	Yes	Yes	Yes	No	No	No	No	No	No	No	No
Agentless Campaign Outcome	Yes	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No
Answer	Yes*	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No
Assign	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Bridge Call	Yes	Yes	No	No	No	No	No	No	No	Yes	No	No	No	No	No	No	No	No	Yes
Call Maturity/Priority	Yes	Yes	No	Yes	Yes	No	Yes	No	Yes	Yes	Yes	No	No	No	No	No	No	No	No
Caller Message	Yes	Yes	No	Yes	Yes	No	Yes	No	Yes	Yes	Yes	No	No	No	Yes	No	No	No	Yes
Caller Name	Yes	Yes	No	Yes	Yes	No	Yes	No	Yes	Yes	Yes	No	No	No	Yes	No	No	No	Yes
Caller URL	Yes	Yes	No	Yes	Yes	No	Yes	No	Yes	Yes	Yes	No	No	No	Yes	No	No	No	Yes
Check Date	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Check Time	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Clear Digits	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Clear Digits Events	Yes	Yes	Yes	No	No	No	Yes	No	No	Yes	No	No	No	No	No	No	No	No	Yes
Clear User Data	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Condition	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Define Grammar	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Edit Email	No	No	No	No	No	Yes	No	No	No	No	No	No	No	No	No	No	No	No	No
Get Agent Statistics	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Get Digits	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Get Phone Information	Yes	Yes	No	Yes	No	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No
Get Queue Statistics	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Get Message	No	No	No	Yes	No	No	No	No	Yes	Yes	No	No	No	No	No	No	No	No	No
Get User Data	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
GoTo	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
GoTo Voicemail	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Hangup	Yes	Yes	No	No	No	No	Yes	No	No	Yes	No	No	No	Yes	No	No	No	No	Yes
IVR Recording	Yes	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No	Yes
IVR Transfer Recording	Yes	Yes	No	No	No	No	No	No	No	Yes	No	No	No	No	No	No	No	No	Yes
Leave Voicemail	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Log	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Logging Control	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Mask Digits	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
MD5 Encryption	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Menu	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Optional Parameters	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	No	No	No	Yes
Percent Allocated	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Play Audio	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Play Date	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Play Greeting	No	No	Yes	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No	Yes
Play Money	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Play Number	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Play Text	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Play Video	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Playback Audio**	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No	Yes	Yes	Yes	No
Queue Name	Yes	Yes	No	Yes	Yes	No	Yes	No	Yes	Yes	Yes	No	Yes	No	No	No	No	No	No
Read SIP Header	Yes	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No
Record Audio	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Record Video	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Record Voicemail (deprecated)	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Recorder	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	No	No	No	No	No	Yes
Remove Skill	Yes	Yes	No	Yes	Yes	No	Yes	No	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No
ReQueue	No	No	No	No	No	No	Yes	No	Yes	No	No	No	No	No	No	No	No	No	No
Routing Mode	Yes	Yes	No	Yes	Yes	No	Yes	No	Yes	Yes	Yes	No	No	No	No	No	No	No	No
Routing Properties***	Yes	Yes	No	Yes	Yes	No	Yes	No	Yes	Yes	Yes	No	No	No	No	No	No	No	No
Run	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Schedule Callback	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Script Entry Point	Yes	Yes	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Send Callback (deprecated)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Send Email	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Send Message	No	No	No	Yes	No	No	No	No	Yes	Yes	No	No	No	No	No	No	No	No	No
Send User Data	Yes	Yes	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Set Defer Type	No	No	No	No	No	No	No	No	No	No	No	No	No	No	Yes	No	No	No	No
Set Event	Yes	Yes	Yes	No	No	No	Yes	No	No	Yes	No	No	No	No	No	No	No	No	Yes
Set Language	Yes	Yes	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Set SIP Header	No	No	No	No	No	No	No	No	No	No	No	No	Yes	No	No	No	No	No	No
Speech Enabled Menu	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Speech Play and Collect	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Stop Video	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Supervised Transfer	Yes	Yes	No	No	No	No	No	No	No	Yes	No	No	No	No	No	No	No	No	Yes
Switch	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Table	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Table Lookup	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
Terminate	Yes	Yes	No	Yes	Yes	Yes	No	No	Yes	Yes	Yes	No	No	No	Yes	No	No	No	No
Transfer Call	Yes	Yes	No	No	No	No	No	No	No	Yes	No	No	No	No	No	No	No	No	Yes
Transfer by Refer	Yes	Yes	No	No	No	No	No	No	No	Yes	No	No	No	No	No	No	No	No	Yes
UnQueue	No	No	No	No	Yes	No	Yes	No	Yes	No	No	No	No	No	No	No	No	No	No
VXML Transfer Call	Yes	Yes	No	No	No	No	No	No	No	Yes	No	No	No	No	No	No	No	No	Yes
Wait	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	No	No	No	Yes	No	No	No	No	Yes
Wait for Events	Yes	Yes	Yes	No	No	No	Yes	No	No	Yes	No	No	No	No	No	No	No	No	Yes
Web Services	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes
* Available only when [script_answer_supervision] = 1 in Registry. Available only in the Elsbeth integration. * Not necessarily available.